MILLER’S AREA HEATING is proud to announce we are now Precision Today!

My unfortunate experience with Precision Today Plumbing Heating Cooling Electrical (so far). Before Precision purchased Millers Area Heating, we had our AC ADP Evaporator coil replaced in Oct of 2022. My friend at Millers recommended that replacement ...due to the long part warranty. April 19th, we had Precision out to diagnose why the AC wasn't outputting cold air. The send a young tech. He found that the evap coil, which was replaced in Oct 2022 was leaking / broken. I say that's a relief, because of the warranty. He tries to tell me it's not covered. I say I know it's covered, my friend was part of the previous repair team. He tells me there is no sense in replacing it, it'll just fail again. It begins to feel like a sales pitch, not a service call. I said I'm certain it's covered, and I know it's in 'my file'. I was told it was 'against the law' to mismatch parts. I'd need an all new air handler. "Friends can't just write warranty in your file". I said, it wasn't a friend warranty. It's a 5 year part warranty, and miller's service warranty. None of this feels right. Nice kid, but it seems like I'm being told one thing, then other, then another, in order to make a sale. He goes out to his van for 20 minutes, to return saying his manager will need to call me 'to discuss if this is covered'. I gave them two days. Didn't hear anything from them. I called that Monday. The first receptionist (Anna) says "I see we replaced the EVAP coil in Oct 2022, and you're calling about that warranty". I'll have a manager call you back. no call back. I've called every day since then. Every day. Left messages with 4 different people. They all say they see it in my file that I'm to be called back. Or texted. Or emailed. Nothing. It would appear I am being avoided. I know it doesn't take 10+ days to receive a phone call. So, here we are. This feels like it may be the only I'll receive any sort of response. Which is really unfortunate. I've never done one of these public complaints....I think they're sort of gross. But if this gets them to call us back, it's a necessary evil.Read More...

2024-04-29T18:52:31.672Z

Did not call to tell me they were coming or on there way.

2024-04-27T17:41:29.905Z

Louis was friendly polite professional during our duct cleaning process would definitely recommend this service

2024-04-25T19:57:23.198Z

All the techs I’ve had for hvac, plumbing and electrical work and inspections from Precision Today have been courteous, thorough, knowledgeable and professional. The only negative in my experience is their dispatchers rescheduling or giving inaccurate ...arrival times.Read More...

2024-04-25T16:09:49.850Z

Very thorough and clear about details of the repair. The transparency with pricing and what work would look like if option A wouldn't cover the repairs was good to see and hear about with the client facing portal they have when in-person. I would ...recommend working with him again!Read More...

2024-04-25T15:49:55.886Z